This draft sets a calm, transparent framework for returns and refunds.
Return window
Unused items in original condition may be requested for return within 30 days of delivery. Final terms and regional exceptions require merchant confirmation.
Condition requirements
Tools should include their original case and parts. Items damaged through misuse or improper care may not qualify.
Non-returnable items
Dyed yarn that has been wound, knit, crocheted, washed, or otherwise used may not be returnable for hygiene and quality reasons.
Refund method and timing
Approved refunds should return to the original payment method after inspection. State the final processing timeline before launch.